ICP

• 500+ agents
• Strong compliance or regulatory requirements (Financial Services, Retail Banking, Consumer & Medical Insurance, Pharma, Energy & Utilities)
• Any lifecycle stage with Contact Lens, should already be running with Amazon Connect
• Having trouble demonstrating Contact Lens value
• Buyer persona is often IT supporting the contact center, however, the Operata positioning resonates with CC Ops and CX/Leadership as well.
• Intro calls would ideally include stakeholders across IT, Ops, and CX.