Intro Email Template

Dear [Customer's Name],

The AWS partner team has recently launched a Contact Lens Acceleration proposition, and after understanding its benefits, I thought it would be a great program for [Customer’s Organization Name].

The program, a joint initiative between AWS and Operata, is designed to provide transparency and actionable insights to help you realize the benefits that Contact Lens offers.

The funded program takes less than an hour to set up and includes Operata’s engagement and three months of Operata platform usage.
While I have included a high-level summary of the benefits of the program below, I would love to get the Operata team onto a call with us and present the proposition in more detail. Let me know when works for you and any other business and technical stakeholders .
Best Regards,

[Your Name]

[Your Signature]

Program Benefits:

1. Real-time, actionable notifications of issues impacting the customer or agent.
Operata AX Co-Pilot allows real-time messages to be pushed to an agent when keywords or phrases are detected, to enforce consistent adherence to business processes.

Example uses:
- Agent Abuse: Click to report the customer or notify the supervisor
- Audio Issues: Report an issue to IT, or initialize a callback.
- Legal & Compliance: Flag call for review, open knowledge-base article.

2. Curated Contact Lens rules & visualizations
Shortcut the time to value with Contact Lens & Operata. Deploy high-value playbooks and rules for keyword and phrase detection and obtain insights in Operata within minutes of deployment - fully customizable to meet business or tech needs.

3. Integrated Experience Data
Combine Contact Lens "experience" data with technical and operations data in Operata to quantify the challenges impacting CX. Quantifies challenges impacting customer experience (CX), identifying whether issues are technical, agent training, or process-related.

4. Anomaly detection
Receive notifications for anomalous spikes in specific customer/agent keywords, enabling timely and informed responses to emerging issues.

5. Business Process Automation
Use enriched Contact Lens events to automate various business processes, from updating Salesforce records to initiating callbacks or modifying customer profiles. The possibilities are endless!